One reason we are able to keep our prices low is that we we have a very streamlined shipping process. Orders that do not fit into this process cause slow-downs. In order to avoid customer unhappieness, we have created these policies to ensure that everything runs smoothly.One reason we are able to keep our prices low is that we we have a very streamlined shipping process. Orders that do not fit into this process cause slow-downs. In order to avoid customer unhappieness, we have created these policies to ensure that everything runs smoothly.
HOW / FROM WHERE WILL MY ITEM BE SHIPPED?
Our items ship from across the United States and Canada. Each location has its own method of shipment, either FedEx, UPS, or freight. We cannot ship to APOs or FPOs because FedEx and UPS do not deliver to those addresses.
CAN I USE MY ACCOUNT / PICK THE METHOD OF DELIVERY?
Due to the amount of time involved in shipping packages on different accounts with different carriers, and that many packages are shipped for us by other companies, we can not deviate from each item's normal method of delivery; Also, we cannot ship with third party billing.
I DIDN'T RECEIVE ALL MY ITEMS!
Because our products ship from different locations, your items may be arriving separately. Also, most tables are already in their specially designed boxes which do not accommodate accessories such as cue sticks, so those must be shipped separately. Most accessories arrive in 10 to 14 business days. Please be aware however that some items, such as larger items or items which are made to order or custom built, can take considerably longer.
WHEN WILL MY PACKAGE ARRIVE?
PoolFool quotes a typical delivery time of quotes 10 - 14 BUSINESS days for shipments. Business days do not include holidays and weekends. Some products may arrive well before this time. However some larger and/or made to order items can take considerably longer. Further, ALL items can take considerably longer during holiday seasons.
Because some packages ship straight from the manufacturer (this is called Drop Shipping) we often receive tracking numbers for items after they have been delivered, and so we apologize for not being able to provide all tracking numbers before delivery. For items which ship from our warehouse, those tracking numbers will be sent to you by email automatically.
Quoted shipping is for the contiguous 48 United States, including to consignment companies inside this region. Unfortunately, we cannot ship to APOs or FPOs. Shipping outside the 48 states will be extra (such as Canada, Mexico, Alaska, Hawaii, American Protectorates, and places which could be described as "International" or where products might have to travel over water.) Please call before purchasing for a price quote. Our software assumes that you are ordering from within the 48 United States. If you order from outside this region, you may receive an Order Confirmation with an incorrect shipping figure. This will be adjusted, and your card will be charged, appropriately; the new figure will always be higher.
CAN I PICK UP MY ITEM?
If you live near our Broussard, Louisiana facility and the item you have ordered is at that site, it may be possible for you to pick up your item. Other items ship from distribution centers across the country. For insurance purposes, pickup is not allowed at the other locations.
PoolFool often provides customers with optional but recommended shipping insurance. Customers who purchase shipping insurance and whose packages are lost or damaged by the shipping company will be shipped a new item and PoolFool will file a claim with the shipping company. Due to the time consuming nature of this process, we can not provide this service to customers who do not purchase the insurance, and those customers will be responsible for filing claims and any associated paperwork.
RETURNS & DAMAGED PRODUCTS
PoolFool is a discount pool supply warehouse. Because we offer such reasonable prices, we can not afford to accept returns on items that can not be resold. APPROVED returns subject to a 15% restocking fee and shipping both ways. Shipping Insurance is Non-Refundable. Items that can not be returned include: Consumables such as disposable headrest covers, massage oils, cremes, and lotions. Videos and items that can not be resold as new are also unreturnable Defective products, wrong shipments, or those damaged during shipping will be replaced or repaired at our option, free of charge, of course. Please contact us by phone to arrange replacement.
By ordering from our website, you agree to be bound by these policies as well as our other terms and policies found on this site.